We are really sorry if this happens to your order. We ship using DPD from Highland Perthshire. Overall, we are very happy with the service we receive using DPD as our primary courier. During this pandemic, delivery drivers all over are working extremely long hours. Have a think about how often you are ordering online compared to before the pandemic and try and imagine the number of orders DPD are delivering, along with following covid regulations to ensure their staff are kept safe. Although most Farmstream orders are delivered on time, a very small amount are experiencing delays by a day or two and we simply apologise for this and ask for your patience during this time.